ASHLIE ANN CABALQUINTO
Let's Work Together
About Services Work Results Resume Process Let's Work Together
Available for new stores · Remote, Philippines (PH)

Your store's
back office,
fully handled.

I'm Ashlie — an eCommerce Virtual Assistant who keeps stores running: orders fulfilled on time, inboxes at zero, and customers who feel taken care of.

Hire Me → See the Work
0Years in CS
0Markets Supported
#0Ranked Consultant
Magna Cum LaudeBS Business Administration
NO. 2026-VA-01
Portrait of Ashlie Ann Cabalquinto
Ashlie Ann Cabalquinto
eCommerce Virtual Assistant
CAMARINES SUR, PH YOUR STORE
In Service · Accepting Clients
Who's Handling This

Detail-obsessed, deadline-driven, and genuinely invested in your customers.

0Tickets Resolved
0CS Programs
0College GPA
Top 5Agent Recognition

I've spent the last three years inside the customer service engine rooms supporting Amazon US and Bell Canada. Remotely supported a Wellness Femail Brand based in Ireland, where I managed the full order lifecycle: inbox, fulfillment, returns, and subscriptions.

That range is exactly what a growing store needs — someone who's equally comfortable untangling a shipping delay, rewriting a product description that actually converts, or calming down a frustrated customer. I hold a Bachelor's Degree in Business Administration (Financial Management), graduated Magna Cum Laude, and I'm a Registered Business Professional — so the operational side of your store (numbers, margins, process) isn't a mystery to me either.

  • 01
    I close the loop, not just the ticket.Every order gets tracked until it's actually resolved — not just marked done.
  • 02
    I've supported real revenue, not test accounts.Amazon US, Bell Canada, and live Shopify stores — production environments, real customers.
  • 03
    I bring business fundamentals, not just VA tasks.A finance-management background means I think about margins and efficiency, not just to-do lists.
What I Handle

Everything between "order placed" and "customer delighted."

Pick a lane, or hand me the whole back office — here's what's already in my toolkit.

Store Ops

Store Management

  • Product uploads & listings
  • Inventory management
  • Product optimization & SEO
  • Collections & merchandising
  • Product descriptions
Fulfillment

Order & Fulfillment

  • Order processing
  • Order fulfillment
  • Dropshipping support
  • Supplier coordination
  • Returns & refunds
CX

Customer Support

  • Email support
  • Live chat support
  • Order tracking
  • Customer communication
  • Subscription management
Back Office

Admin Support

  • Data entry
  • Spreadsheet management
  • Research
  • Documentation
  • Inbox management
Tools of the Trade

Platforms I already move fast in.

SH
Shopify
Store & order management
AZ
Amazon Seller Central
Marketplace support
GO
Gorgias
Helpdesk & macros
ZD
Zendesk
Ticketing
LP
Loop Subscriptions
Subscription mgmt
GW
Google Workspace
Docs & Sheets
XL
Microsoft Excel
Reporting
AI
ChatGPT
Drafting & research
Sample Work

A look inside the tools, straight from real workflows.

Screenshots from day-to-day store and support work — lightly redacted for customer privacy.

Shopify admin orders dashboard
Shopify · Order Management

Admin Dashboard Oversight

Monitoring the live orders queue across Online Store, Shop, and TikTok Shop channels — flagging unfulfilled orders and prioritizing by order age and shipping method.

✓ Kept the fulfillment queue moving, no order left unattended
Shopify product listing example
Shopify · Merchandising

Product Listing & Copy

Writing structured, benefit-led product descriptions — feature bullets, sizing, and styling notes — built to convert browsers into buyers, with clean metadata for search.

✓ SEO-ready titles, tags, and category mapping
Shopify live chat support conversation
Live Chat · CX

Real-Time Support & Tracking Recovery

Handling live chat for a returning customer with a delayed shipment — pulling tracking, resolving a labeling hiccup, and closing the loop before it became a refund request.

✓ De-escalated, retained the order, kept the customer
Outlook email support thread
Email · Order Resolution

Email Support Resolution

A missed item in an order, owned quickly and clearly — acknowledging the mistake, explaining the fix, and getting the replacement moving without a back-and-forth.

✓ Customer replied within hours with a ❤️
Track Record

Recognition earned across three companies, not just claimed on a resume.

0
Continuous customer service experience across Amazon US, Bell Canada & Shopify eCommerce
Verified · Resume
#0
Ranked Top 10 Consultant, Cluster Hanna — Sutherland Global Services
Verified · Certificate
Top 5
Agents Overall recognition, NQX — "Road to 75% FCR" performance program
Verified · Certificate
★ Empathy
"Most Empathy" Certificate of Recognition, NQX Quantrics training team
Verified · Certificate
Client Feedback

What it's actually like to hand me the inbox.

WhatsApp message from Ireland client
"Amazing!!! You're the best... You've been amazing, thank you."
WhatsApp · Ireland Client★★★★★
"Really appreciate this, thank you for the quick response and great service. All the other items in my order are perfect."
Roisin M. · Order #110850★★★★★
"I really appreciate your help throughout this process and your flexibility in resolving the issue. Thanks again for your excellent support!"
Fidelma M. · Email Support★★★★★
Full Manifest

Experience, education, and the paperwork to back it up.

Ashlie Ann Cabalquinto — Resume

Download PDF ↓
Professional Experience
  • Apr 2026 – Jul 2026
    Customer Service Associate — FemFuelz Ireland
    Managed Outlook inbox, processed Shopify orders, cancellations, returns & refunds, and subscriptions via Loop.
  • Jun 2024 – Jul 2026
    Technical Support — NQX
    Resolved internet, TV, Wi-Fi & phone service issues for Bell Canada customers; escalated complex cases.
  • Oct 2022 – Jan 2024
    Customer Service Associate — Sutherland Global Services
    Handled Amazon US product, order & billing inquiries; processed returns, refunds & replacements.
Education
  • 2020 – 2024
    BS Business Administration, Financial Management
    Universidad de Sta. Isabel de Naga, Inc. — Graduated Magna Cum Laude, GPA 93.35.
Certifications & Recognition
Registered Business Professional certificate
Registered Business Professional
Sutherland top 10 consultants certificate
Top 10 Consultant, Sutherland
NQX top 5 agents recognition
Top 5 Agent, NQX
NQX Most Empathy award certificate
Most Empathy Award, NQX
Core Skills
Customer Service Order Tracking CRM & Ticketing Attention to Detail Returns & Refunds Payment Resolution Problem Solving Time Management Email & Chat Support Multitasking
How An Order Moves Through Me

My process, tracked like every order should be.

01
Checkpoint

Discovery

Understand your store, your customers, and where time is leaking.

02
Checkpoint

Planning

Map workflows, priorities, and tools before touching a single ticket.

03
Checkpoint

Execution

Orders processed, inboxes cleared, listings live — on schedule.

04
Checkpoint

Communication

Clear, regular updates — no wondering where things stand.

05
Checkpoint

Delivery

Work handed off complete, documented, and ready to hand to anyone.

06
Delivered

Continuous Improvement

Weekly review of what's working — and what to fix next.

Why Hire Me

Ten reasons stores keep me around.

01

Detail-Oriented

Nothing slips through — every order, every ticket, checked.

02

Organized

Systems and trackers built so nothing depends on memory.

03

Reliable

Deadlines are commitments, not suggestions.

04

Fast Learner

New tools and workflows picked up in days, not weeks.

05

Communicator

Clear updates in your language, your tone, on your timeline.

06

Problem Solver

I fix the root cause, not just the symptom in front of me.

07

Time Management

Multiple accounts and queues, none of them neglected.

08

Confidential

Customer and business data handled with discretion, always.

09

Client-Focused

Your store's priorities become my priorities, immediately.

10

Results-Driven

I measure my own work the way you measure your store.

Ready When You Are

Let's get your
back office sorted.

Tell me about your store and what's eating your time — I'll reply within a day with how I can help.

✉ashcabalquinto843@gmail.com inlinkedin.com/in/ashlie-ann-cabalquinto WA+63 910 489 6721 (WhatsApp)

This opens your email client with the message pre-filled to Ashlie.